As an IT consultant, you know that the work you deliver can have benefits that extend far beyond the initial project timescale. However, one of the most common mistakes that consultants make is failing to quantify these long-term benefits. This can be a missed opportunity for both you and your clients. By finding ways to monitor and measure these benefits, you can establish ongoing involvement with your clients and potentially gain new sales opportunities.
The solution? Build a dashboards. By creating a shared dashboards that displays ongoing benefits, you and your clients can easily monitor the impact of your projects. Not only does this help legitimize your involvement with the client, but it also reminds them of your expertise and the value you bring to their organization.
What KPIs Should You Include?
The specific KPIs you should include in your dashboards will depend on the nature of the project. However, here are some examples of KPIs you might consider:
- User Engagement Metrics: This could include metrics such as active users, time spent on the platform, or user feedback ratings. These metrics can provide insight into how well users are adopting and interacting with the technology you’ve implemented.
- Processing Times: If your project involves improving a particular process, tracking processing times can help you measure the efficiency gains that have been achieved.
- Increased Revenue: If your project involves a revenue-generating function, tracking revenue gains can help you quantify the impact of your work.
- Financial Savings: Similarly, if your project involves cost savings or cost avoidance, tracking these savings can help you demonstrate the financial benefits of your work.
- Improved Quality of Service Delivery: If your project involves improving service delivery, tracking metrics such as customer satisfaction or response times can help you demonstrate the impact of your work on service quality.
- Improved Reputation: Finally, if your project involves improving the organization’s reputation or brand, tracking metrics such as brand awareness or customer sentiment can help you demonstrate the impact of your work on the organization’s reputation.
Quantifying the Benefits of Your Project
Once you’ve identified the KPIs that are most relevant to your project, it’s important to quantify these benefits as much as possible. This means establishing baseline measurements at the start of the project and tracking the changes that occur over time. When clients can see where you started and how you’ve improved, they will be more likely to see the value of your work.
Building an Effective Dashboards
To ensure your dashboards is effective, there are a few things you should keep in mind. First, it should be accurate and reliable. This means using data that is up-to-date and trustworthy. Second, it should be easy to understand and customize. Your clients should be able to quickly grasp the information being presented and adjust the dashboards to suit their needs. Finally, it should be easy to navigate. The dashboards should be intuitive and user-friendly so that clients can quickly find the information they need.
By quantifying the long-term benefits of your work and building a shared dashboards, you can establish ongoing involvement with your clients and potentially gain new sales opportunities. When clients see the real value of your work, they are more likely to view you as a trusted partner and seek your services in the future. So, if you’re ready to build a dashboards, remember to identify the relevant KPIs, quantify the benefits of your project, and design an accurate, easy-to-use dashboards that showcases your expertise.